Reroot 60-Day, No-Nonsense Guarantee

We want loyal customers for the long haul. If you don’t love a reroot product within 60 days of delivery, send it back for a full refund—no gotchas, no guilt.

The short version (for product pages)

Love it or return it. 60 days. Full refund. Opened it? Tried it? All good.

The full policy (for your Returns page)

What’s covered

• All products purchased directly from reroot.

• Opened and gently used items are okay—we exist to be used, not just admired on a shelf.

• Both refunds and exchanges are available within 60 days of delivery.

How to start a return

1. Find your order number and the email you used to purchase.

2. Start your return by emailing us: hello@rerootorganics.com

3. We’ll send you a prepaid return label (U.S. orders).

Return shipping

• U.S. customers: We cover return shipping with a prepaid label.

• International customers: Ship it back using your preferred carrier; we’ll refund the product cost when it arrives.

Refunds & exchanges

• Refunds go to the original payment method (or store credit for gifts).

• Exchanges ship out once your return is received

• Please allow 3–5 business days after the return is delivered to process your refund.

Damaged or incorrect orders
If something arrived damaged or not quite right, email hello@rerootorganics.com with your order number and a quick photo within 7 days—we’ll replace or refund, your call.

A few reasonable exceptions

• For bundles/sets, please return all items in the set.

• We reserve the right to prevent abuse of the policy (e.g., repeated empty-jar returns—we see you, Captain Exfoliate).

Our promise
Reroot exists to help you thrive with simple, natural, handmade products. If a product misses the mark for you, we’ll make it right—so you can shop boldly and get back to living.