Terms of service

Terms & Conditions

Effective date: August 10th, 2025

Plain‑English summary: You’re shopping with reroot because you want clean, natural goods without drama. These Terms explain the rules for using our website, buying our products, and interacting with our brand. They’re designed to be clear and fair. If anything here is unclear, contact us at hello@rerootorganics.com

1) Who we are

Company: Reroot LLC
Website: {www.rerootorganics.com} (the “Site”)
Contact: hello@rerootorganics.com Reroot LLC, PO Box 26, Elk River, MN 55330

By accessing the Site, placing an order, creating an account, or otherwise interacting with us (collectively, the “Services”), you agree to these Terms & Conditions (the “Terms”) and our Privacy Policy and Return Policy, which are incorporated by reference.

2) Eligibility & Accounts

  • You must be at least 18 to make a purchase and at least 13 to use the Site.

  • You’re responsible for keeping your account credentials confidential and for all activity under your account. Notify us immediately if you suspect unauthorized use.

3) Orders, Payments, Pricing

  • Offer & Acceptance. Your order is an offer; we accept only when we send an order confirmation email. We may refuse or cancel any order (e.g., pricing or stock errors, suspected fraud, violation of these Terms).

  • Payment. We use third‑party processors (e.g., Shopify Payments, PayPal, etc.). By purchasing, you agree to their terms and authorize them to charge your payment method for the order total, taxes, shipping, and any applicable duties.

  • Pricing & Taxes. Prices and availability may change without notice. Taxes are calculated based on your shipping address and applicable law. Obvious pricing errors are not binding.

  • Promotions. Discounts cannot be combined unless expressly stated. Promotional codes have posted expirations and conditions.

4) Shipping, Risk of Loss, International

  • Shipping. We ship to the address you provide. Risk of loss transfers when the carrier takes possession. Please track your shipment and contact the carrier for in‑transit issues; we’ll help where we reasonably can.

  • International. If we ship internationally, you are the importer of record and responsible for customs, duties, VAT, and compliance with local laws. Some products may be unavailable in certain regions.

5) Returns, Refunds & Exchanges (60‑Day Guarantee)

  • Love it or return it. If you don’t love a product within 60 days of delivery, initiate a return for a full refund (see our Return Policy for details, process, and any country‑specific rules).

  • Exclusions. Gift cards, final‑sale items, and wholesale/reseller orders are not returnable unless required by law.

  • Condition. Opened and gently used items are acceptable. We reserve the right to limit returns in cases of suspected abuse.

6) Products, Ingredients & Safety

  • Transparency. Ingredient lists are posted on product pages and/or labels and may evolve as we improve formulas. Always check the package label before use.

  • External use. Our topical products are for external use only. Avoid contact with eyes and mucous membranes. Discontinue use if irritation occurs and consult a healthcare professional as needed.

  • Allergens. Some products contain animal‑derived ingredients (e.g., beef/bison tallow, beeswax, lanolin) and botanicals/essential oils. Do not use if you’re allergic to any ingredient. Perform a patch test before first use.

  • Scent & Color Variation. Natural ingredients can vary in scent, color, and texture from batch to batch—this is normal and not a defect.

  • Sensitive Populations. If you’re pregnant, nursing, have a medical condition, or are using medications, consult a qualified professional before using essential‑oil‑containing products. Keep products out of reach of children.

  • Sun‑care / Drug‑labeled products. Where required by law, certain items (e.g., sunscreens) are regulated as over‑the‑counter drugs. For such products, rely on and follow the Drug Facts label and usage directions.

  • No medical advice. Information on the Site is for educational purposes only and not a substitute for professional medical advice, diagnosis, or treatment. We do not claim to diagnose, treat, cure, or prevent any disease.

7) Subscriptions & Auto‑Renewals (if offered)

  • If you subscribe, your plan auto‑renews at the stated interval until you cancel. We’ll charge the payment method on file for each renewal.

  • You may cancel or change your subscription at any time before the next billing date via your account or by contacting us.

  • Prices may change on renewal with prior notice; continued use after notice constitutes acceptance of the new price.

8) Gift Cards (if offered)

  • Gift cards are non‑refundable, cannot be reloaded or redeemed for cash (unless required by law), and may expire only where permitted. Lost or stolen cards will not be replaced.

9) Acceptable Use of the Site

You agree not to:

  • Violate laws or infringe intellectual‑property, privacy, or publicity rights.

  • Interfere with Site security or integrity (e.g., introduce malware, scrape without permission, attempt to bypass access controls).

  • Use the Site to harass, defraud, or mislead, or to promote hate or violence.

  • Resell or commercially exploit the Site or its content without our written permission.

10) User Content & Reviews

  • Your content. If you post reviews, photos, or other content, you grant us a worldwide, non‑exclusive, royalty‑free, sublicensable, transferable license to use, reproduce, modify, publish, translate, distribute, and display that content in any media for marketing, operations, and legal compliance.

  • Standards. You are solely responsible for your content. Do not post content that is unlawful, false, misleading, defamatory, obscene, or that includes others’ personal data without consent. We may moderate or remove content at our discretion.

  • Feedback. We may use suggestions or feedback without restriction or compensation.

11) Intellectual Property

  • The Site, products, formulas, text, graphics, logos, icons, images, audio/video clips, and software are owned by us or our licensors and protected by intellectual‑property laws.

  • You may use the Site and its content for personal, non‑commercial use only, unless we grant written permission otherwise.

12) Third‑Party Services & Links

The Site may link to third‑party websites or integrate with third‑party services (e.g., payment processors, shipping carriers, social platforms). We are not responsible for their content, policies, or practices. Use them at your own risk and review their terms.

13) Health & Regulatory Disclosures

  • Cosmetics & personal‑care products are not intended to treat or prevent disease.

  • Dental products (e.g., tooth powder) are not a substitute for dental care; consult your dentist regarding suitability.

  • Food‑adjacent ingredients like honey or essential oils should not be ingested unless labeled for consumption. Do not apply products near infants’ mouths; keep all products out of reach of children.

  • Follow all on‑package directions, including storage, shelf life, and cautions.

14) Disclaimer of Warranties

To the fullest extent permitted by law, the Services and all products are provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non‑infringement. We do not warrant that the Site will be uninterrupted, secure, or error‑free, or that defects will be corrected.

15) Limitation of Liability

To the fullest extent permitted by law: (a) we are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages; and (b) our aggregate liability for any claim relating to the Services or products will not exceed the amount you paid to us for the product(s) giving rise to the claim in the 12 months preceding the event.
Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded under applicable law.

16) Indemnification

You agree to indemnify, defend, and hold harmless {{Legal Entity Name}} and our officers, directors, employees, agents, affiliates, and suppliers from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your violation of these Terms or misuse of the Services or products.

17) Dispute Resolution; Arbitration; Class‑Action Waiver (U.S.)

Please read this section carefully—it affects your legal rights.

  • Informal resolution first. Contact us at {{support@yourdomain.com}}; we’ll try to resolve disputes informally within 30 days.

  • Arbitration. Except for small‑claims court matters and injunctive relief for IP or security issues, any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by {{AAA or JAMS}} under its rules.

  • Venue & Governing Law. The seat of arbitration will be Sherburne County, Minnesota, and Minnesota law (without regard to conflicts rules) governs these Terms.

  • Class‑action waiver. Disputes must be brought individually, not as a class, consolidated, or representative action.

  • Opt‑out. You may opt out of arbitration within 30 days of first agreeing to these Terms by emailing hello@rerootorganics.com with your name, account email, and a clear statement that you wish to opt out.

18) Compliance with Laws

You will comply with all applicable laws and regulations, including consumer‑protection, e‑commerce, product safety, export controls, and sanctions. You may not use the Services if you are subject to U.S. sanctions or reside in an embargoed country.

19) DMCA / IP Complaints

If you believe content on the Site infringes your copyright, please send a notice that complies with 17 U.S.C. §512 to hello@rerootorganics.com including: (1) your contact info; (2) identification of the copyrighted work; (3) identification of the allegedly infringing material; (4) a statement of good‑faith belief; (5) a statement under penalty of perjury; and (6) your physical or electronic signature.

20) Communications; SMS/Email Marketing (if offered)

By providing your email or phone number, you consent to receive transactional messages and, if you opt in, marketing communications. You can unsubscribe at any time (e.g., via “unsubscribe” link or replying STOP to SMS). Message/data rates may apply. We do not sell your personal information. See our Privacy Policy.

21) Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control (e.g., natural disasters, war, labor disputes, utility or internet failures, epidemics, government actions, supply‑chain disruptions).

22) Changes to the Terms

We may update these Terms from time to time. If changes are material, we’ll provide notice (e.g., by email, banner, or account message). The updated Terms are effective when posted unless stated otherwise. Continued use of the Services after changes become effective constitutes acceptance.

23) Miscellaneous

  • Severability. If any provision is found unenforceable, the rest remains in effect.

  • No waiver. Our failure to enforce any provision is not a waiver.

  • Assignment. You may not assign these Terms without our consent. We may assign them as part of a merger, acquisition, or sale of assets.

  • Entire agreement. These Terms, the Privacy Policy, and posted policies (e.g., Return Policy, Shipping Policy) form the entire agreement between you and us regarding the Services.

Region‑Specific Disclosures (Examples; customize as needed)

California (U.S.)

  • Refund rights. California customers may have specific statutory rights that apply in addition to our Return Policy.

  • Proposition 65. If applicable, some products may contain chemicals known to the State of California to cause cancer or reproductive harm. Where required, we provide Prop 65 notices.

European Union / United Kingdom (if you sell to EU/UK)

  • Consumer withdrawal (EU/UK). If you are an EU/UK consumer, you may have a 14‑day right to withdraw from distance purchases, subject to exceptions (e.g., sealed goods not suitable for return once unsealed). Instructions and a model withdrawal form will be provided on request.

  • Governing law & venue. Mandatory local consumer‑protection laws may grant you additional rights that these Terms cannot limit.

Contact

Questions about these Terms? We’re here to help.
Email: info@rerootorganics.com
Mail: Reroot LLC, PO Box 26, Elk RIver, MN 55330

Last updated: {August 10th, 2025}